The STEP technology framework allows for configurable e-applications with editable form Questions/Answers with branching logic based on the product forms. The e-applications generate standard ACORD forms for LAH products and a corresponding TXLife ACORD 103 message based on these forms.
Forms can be Carrier customized and each version of the form can be tracked and executed within the system based on effective dates. The Product Configurator allows for rapid configuration and versioning of e-forms along with management of State Variations and additional forms requirements. The e-forms and e-apps support multiple hierarchies and categorization of plans and are dynamically rendered for multiple options for benefit levels and coverages.
Product templates offered within STEP for Life, Accident and Health products support plan components across all LAH spectrum. This allows for rapid configuration of “Combo” products. The e-forms support Reflexive questionnaires for Medical Underwriting and standard reflexive templates are offered for avocation and occupation questionnaires. Incorporation of master data such as ICD 10s, BLS occupations, SIC Industry codes allow for correlation for drill-down questioning, based on applicant’s responses to medical conditions and occupations. Similarly, STEP maintains a National Drug Database to capture and correlate prescription drug data to disclosed medical conditions. All the lookups to the master data are available to the e-forms to be displayed and validated during the application process.
Underwriting guidelines and validation rules also embedded in e-forms as configurable business rules and support for up-loadable and configurable build charts and product premium rates is pre-built during the product configuration.
E-forms are rendered into the filed format PDF forms and e-signatures captured during the application process are embedded into the rendered PDFs as “true” signature images.
The e-form framework within STEP can be overlaid with carrier branded templates and the entire-application flow (a series of e-forms to manage the entire application process) can be configured to a customer-friendly user experience as part of the “direct-to-consumer” simplified issued products.