On acknowledgement and acceptance of the policy, the Policyholder portal enables all Policyholder Self-Service functions. The same login credentials allow the policyholder to securely log into the Policyholder Portal and perform self-service functions such as Coverage management, Billing, Dependent/Beneficiary information management along with endorsements for other demographic data changes.
All endorsement functions within the policyholder portal are managed with the requirements rules defined for that policy transaction. Requirements necessary for the endorsement are triggered by the rules configured as part of the product configuration. The endorsement requirement, which can be an e-signature, authorization or a form that needs to be completed, is added as part of the endorsement transaction and subsequent workflow actions are initiated to manage the requirements process. When all requirements necessary for the endorsement transaction are fulfilled, the transaction is posted and the policy administration processes necessary to finalize the changes to the policy are effective as of the date of the transaction.
STEP business processes including Endorsement Management are managed using the JBPM business process controllers.